Bishop, CA - Remote
Steele Summit
Operational support for small and growing companies, without the overhead of a full-time hire.
Who is this for?
You need operational support but aren't ready to hire a full-time ops person
You have a project, process, or system that needs an owner, not just advice
You want someone who can start quickly and work without a lot of hand-holding
Proven Impact
Revenue Optimization and Cost Control:
Streamlined cost controls at a nonprofit, driving its first profitable month in organizational history.
Reduced outstanding collections by over 95% at a commercial staffing firm and maintained a low balance.
Process Optimizations:
Implemented new operational workflows at a nonprofit, reducing staff task time and monthly overtime costs.
Led change management for operational processes at staffing firm, streamlining operational procedures.
Client Satisfaction Improvements:
Led team of embedded consultants as the primary execution lead, recognized as the driver of client value.
Overhauled program operations at nonprofit, elevating client experience and increasing survey scores.
Technology Implementation & Optimization:
Optimized existing CRM platforms to utilize expanded feature sets and reduce overall software overhead.
Served as delivery lead for new feature rollouts across a national e-commerce retailer.
Staff Leadership, Training & Development:
Designed and executed structured new-hire onboarding programs across multiple organizations.
Established staff training schedules, expanding team skillset to absorb more operational responsibilities.
Operations Strategy
What to do
Whether you're trying to scale, streamline, or simply figure out where to focus first, sometimes you need someone to assess the full picture, ask the right questions, and help you build and execute a plan that actually moves your business forward.
Operational Projects
How to do it
You have the vision and the plan, but when you're leading an organization, you don't have the time and focus to own the execution. I step in as the person responsible for making it happen. I own the execution so you don't have to.
Fractional Support
Just do it
Some companies don't need a full-time ops hire. They need someone reliable who shows up, owns the work, and keeps things moving.Vendor management, contracts, HR and onboarding, financial oversight, process documentation, reporting and tracking, team coordination, or whatever else is needed to make your business run efficiently.No recruiting process. No ramp-up budget. No long-term commitment required.
Who am I?
I'm Ben Steele. I've spent over a decade building and running operations across growing companies, staffing firms, and ecommerce environments -- managing teams, vendors, contractors, and the systems that keep everything moving when leadership doesn't have time to.I work directly with founders and small organizations who need an operator to own the work; not a consultant advising from a distance, but someone who steps in, builds the process, and drives projects to completion. That's what Steele Summit is for.
Have a project that needs ownership?
Need operational support for your business?Let's Talk!